• Return Policy

Return Policy

We understand that not every purchase works out quite how you want, no matter how sweet the gear. Unless we've clearly specified otherwise to you, we're happy to accept returns based on a few key points listed below. Don't worry, we'll let you know if a specific item is not suitable for return (typically you'll see this with really marked down items or technical items like climbing gear). Have questions? Email us at any time at: info@backpackerqualityger.com

We'll accept returns when...

  • items are in original condition... i.e. unused and undamaged and still wearing the tags
  • you have the receipt, whether purchased online or in-store
  • items are returned within 60 days or, for sale items, within 30 days
  • if the item came in a box (shoes, for example), they must be returned in the same box
We really cannot stress this enough. If your product came in a product-specific box, it must be returned likewise. Even though most everyone discards product boxes after purchase, for some reason most people will not purchase an item if it doesn't come in a box. We know, it's odd.

Can't make it within the allotted return window? No problem. Get the item back to us as soon as you can in original condition with the receipt and we'll give you in-store credit for an equivalent amount for 12 months from the date of purchase. Pretty sweet.

Online returns?

No problem. All terms are the same (new condition, with tags, etc.)... simply box up and ship the item(s) back, provide us a suitable mailing address and contact information, and we'll set you up with a refund. We definitely recommend that you use a service that allows for package insurance and tracking. As a specialty outdoor store, we can't really be responsible for mistakes in shipping. And, as easy as shipping is, you're responsible for its costs. Send returns to...

The Backpacker Quality Gear, Inc.
Attn: Returns
1215 Wayne Street
Columbia, SC 29201
We ship only in the continental US... we don't currently ship to Alaska or Hawaii, sorry. Some locations may incur longer shipping times. Not too much we can do about that!

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Columbia, SC

1215 Wayne Street
Columbia, SC 29201
803.799.7571 | p
email Columbia location

Mon - Fri: 10:00am - 6:00pm
Sat: 10:00am - 6:00pm

Our Story

Started in 1973 by Malcolm and Lewis Jones, The Backpacker Quality Gear, Inc. became the first outfitter in South Carolina to bring high quality outdoor gear to South Carolina... continue reading